Key themes from Advice Consultation: Session 2 and Survey

The second Advice Consultation brought together Edinburgh Advice Network members to contribute to the City of Edinburgh Council funding review for income maximisation, welfare, and debt advice services. Key themes and discussion points are summarised below, alongside further opportunities to contribute including a Consultation Survey and the next session in the series.

Key Themes from Advice Consultation: Session 2

Single Case Management System: Providers currently use a variety of case management systems. Moving to a unified system would require a clear understanding of existing data collection, funder requirements, and strong data protection measures. Careful design would be essential to avoid increasing administrative burden and to maximise any benefits.

Single Point of Contact/Advice Line: A central referral point (such as via CEC’s Advice Line) was discussed as an additional access route, not a replacement for existing pathways. Concerns were raised about sector capacity, potential waiting lists, and the cost of effective implementation versus available funding. Alternatives such as local Advice Hubs with co-located services and multiple access methods were suggested, with emphasis on maintaining user choice and a ‘no wrong door’ approach.

Online Information Resource: A single shared online resource could improve consistency and reduce duplication, but would require significant investment. Many felt that high quality resources are already available (such as Citizens Advice), and funding should prioritise service provision. Digital exclusion and usability were key concerns. A simpler directory style resource listing services and access routes, alongside existing resources was suggested as a practical alternative.

Accreditation/Workforce Development: Accreditation through Scottish National Standards for Information and Advice Providers (SNSIAP) is valued for quality assurance but seen as resource intensive, particularly for smaller organisations. Additional support would be needed if made mandatory. Workforce development could benefit from more standardised training, but should remain flexible and responsive. In house training through mentorship, and experience remain essential.

Service Mapping and Future Delivery: A comprehensive understanding of existing services, funding models, and community needs is crucial for future planning. Service design should be adaptable and account for capacity challenges. Long term funding was strongly supported as it promotes stability and enables organisations to secure additional resources.

Additional Reflections: Attendees highlighted the strength of existing partnership working and service quality across the city. The move toward longer term funding was welcomed with providers noting the importance of commissioning processes that encourage collaboration rather than competition, ensuring partnerships continue to enhance service delivery.

Further opportunities to participate:

A survey complementing this session is now open. It covers the same themes and questions discussed during the session workshop, providing an opportunity for attendees to add further reflections, and for those who were unable to attend to contribute their views.

Complete the survey at: https://www.surveymonkey.com/r/2HFSSBM

The third, and final session in this series is scheduled for 26^th May 2026 when you will learn in more detail about the service specification and commissioning plans. There will be an opportunity to provide feedback. Visit the Eventbrite page for more information and to register.

We have added a copy of this summary to the resources section of our website, along with a copy of the slides.