DWP Update and Invite to DWP Operational Delivery Group
Alex Caygill, Customer Service Leader for Edinburgh at the Department for Work and Pensions, shares a DWP update that was provided to Edinburgh advice providers who attended the DWP Operational Delivery Group meeting on 8th September. He shares information on how to join the group which meets bi-monthly and provides an opportunity for local advice services to hear updates and to discuss and share current issues and priorities with your local DWP representative.
DWP Update
Notes from the DWP Update shared during the 8th September Operational Delivery Group meeting have been added to the EAN Resources page.
The first four pages of the document are dedicated to summarising key reasons customers are referred to the Advanced Customer Support Team. You can find out more about the team and how/when to refer clients in our previous post.
The rest of the notes consist of a brief update on a range of areas including:
Jobs Guarantee
ASK & ACT Pilot
Escalation Routes
Job Grants
Upfront Childcare Costs
DWP Operational Delivery Group
This meeting bi-monthly meeting enables Edinburgh based advice services to meet with their local DWP representatives. It provides an opportunity for current priorities involving our shared customer base to be discussed, including topics of concern and specific scenarios. It is also provides a chance for updates to be shared by the DWP with representatives from various local DWP teams in attendance.
Contact Alex Caygill at Alex.Caygill@dwp.gov.uk for more information and to be added to the meeting invite list.
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