DWP Update and New Escalation Route document shared
- 6 hours ago
- 1 min read
Alex Caygill, Customer Service Leader for Edinburgh at the Department for Work and Pensions, shares a DWP update that was provided to Edinburgh advice providers who attended DWP Operational Delivery Group meeting on 2nd June. He also shares the latest Universal Credit Routeway document (May 2026).
Escalation Routeway Document
The latest Universal Credit Routeway Document (May 2026) has been added to the Resources section of the Edinburgh Advice Network website.
The resource section of the website can be accessed by Edinburgh Advice Network Members. Apply to Join if you are an advice provider in Edinburgh and are not already signed up.
DWP Update
Notes from the DWP Update shared during the 2nd June Operational Delivery Group meeting have been added to the EAN Resources page. More information on the group, and how to join is contained below.
The notes include brief update on the main area's discussed during the meeting including:
Right to Try
Statutory Sick Pay
Removal of 2 child limit
Youth Guarantee
DWP Operational Delivery Group
Hosted by Alex Caygill, DWP Customer Service Leader for Edinburgh, this meeting takes place every 2nd month, and enables Edinburgh based advice services to meet with their local DWP representatives.
It provides an opportunity for current priorities involving our shared customer base to be discussed, including topics of concern and specific scenarios. It is also provides a chance for updates to be shared by the DWP with representatives from various local DWP teams in attendance.
Contact Alex Caygill at Alex.Caygill@dwp.gov.uk if you would like to receive future meeting invites.
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