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HEAT: National Energy Advice Service from The Wise Group

  • 1 day ago
  • 2 min read

Tony Philip, Stakeholder Relationship Manager at The Wise Group, shares information with Edinburgh Advice Network members and partners about their 'HEAT' Service. The National service provides energy advice, support and advocacy, with a telephone based service available in Edinburgh.



WISE GROUP – FULLY FUNDED “HEAT” SERVICE

Brief Summary: Wise Group’s fully funded 'HEAT' service provides free one-to-one tailored support to households across the UK struggling with energy bills or at risk/experiencing an energy crisis. They offer end-to-end support from advice right through to advocacy to help stabilise household energy pressures and prevent issues escalating.


As a leading social enterprise with over 40 years’ experience in Employability, Community Justice, and Energy Advice, the Wise Group understand the real impact of the energy crisis on vulnerable households. They’re contacted by people choosing between heating and eating, households forced to off-grid to avoid daily standing charges and children taking cold showers because switching on the boiler is unaffordable.


Proven impact

Last year alone HEAT:

  • Supported 23,000+ households across Scotland, England & Wales

  • Reduced £371,000 in fuel debt by directly negotiating with energy suppliers on behalf of customers

  • Delivered £4.7m in energy savings


Who we can support:

The HEAT service is available to households in Scotland, England and Wales experiencing energy-related difficulties, with a particular focus on supporting the most vulnerable households, including those that:

  • Are struggling with energy costs or fuel debt

  • Are unemployed/low incomes

  • Are at risk of going off supply

  • Require support to stabilise their situation

  • Are over 65 or have disabilities / health conditions requiring higher energy use

  • More details can be found here


Households are supported through:

  • Immediate, personalised support – referrals picked up within 1 working day with a dedicated energy mentor providing 1-to-1 expert support

  • Crisis support – fuel vouchers or food vouchers (if eligible) for those at risk or off supply

  • Energy debt help – direct negotiation with energy suppliers to reduce debt and agree manageable repayment plans (last year alone we reduced £371,000 of customer fuel debt)

  • Billing support – help to resolve incorrect, complex or disputed energy bills

  • Prevent disconnection – support to keep households on energy supply

  • Money-saving energy advice – practical support to reduce energy use, cut waste and keep bills as low as possible

  • Access to grants & schemes – help applying for financial support and energy schemes

  • Stabilising households – supporting households from crisis to a more stable situation


Quick, easy and immediate referral process!


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