Share your experience of dealing with Social Security Scotland

Social Security Scotland researchers want to hear from you about your experience in dealing with them over the past year. They request you complete a short survey which will close on 25th March. This is your opportunity to share your experiences and help shape future improvements.

'Researchers in Social Security Scotland are running a short survey for people who support our clients or work in partnership with us. It gives you a chance to tell us about your experience of dealing with Social Security Scotland over the past year. 

You can take part in the survey online. 

A dark mode-friendly version of the survey is also available. 

The survey will close on Wednesday 25 March.  Completing the survey will take around 10 to 15 minutes. 

 Who can take part? 

The survey is open to everyone who works with our clients or works in partnership with Social Security Scotland. 

We would like to hear from as many people as possible. Please feel free to share the survey with others who deal with Social Security Scotland or work with our clients. 

Confidentiality 

Taking part is voluntary and your responses will be confidential. No one will be able to identify you in any of the reported results. Only people working in the research team will be able to see your responses. 

What do we do with the results? 

Your views are very important to us. They help us to understand if we are delivering the commitments of Our Charter and what improvements we can make. After the survey closes, researchers will analyse the results and publish a research report. We also survey our clients and our colleagues and all of this contributes to the Charter Measurement Framework results that we publish annually. The findings will also be used in Social Security Scotland’s first annual Performance Framework report, also published in Autumn.  

Further questions? 

If there’s more we can do to help you take part, please let us know. You can contact us by emailing ResearchRequests@socialsecurity.gov.scot or you can phone our research helpline for free on 0800 029 4974, Monday to Friday, 9am to 3pm. '